Price is only one of many factors that should be evaluated when selecting VoIP service providers. When you consider that your company’s phone system is the primary means by which employees and customers, communicate with your company, then choosing a phone system solely on the basis of price is may lead to incorrect decisions.
Any savings in the short term will pale in significance to the loss of revenue from a decline in productivity and customer satisfaction. How many times have you called a company after doing research on their product and hung up the phone in frustration because either you were not able to reach a person who could help you or were placed on hold by either a receptionist or an automated system. What a waste.
This scenario happens all the time, and many times the phone system is the culprit.
This is why you should consider the PBX Features and the VoIP calling rates the Hosted VoIP Provider offers and how you can use those features to enhance your business’s objectives.
For example, if your current phone expense is $1,000.00 a month, the most you could possibly save is $1,000.00. Assuming that you were able to get your phone service for free, which is unlikely? That is it, you can’t save any more than 100%. While reducing expenses is important, in order to succeed in the long run, a company must increase revenue and the phone system must be able to support your business objectives. |